Policies

Reservations

We request that you arrive fifteen minutes prior to your service so that you may relax, have a complimentary beverage, change, and fill out any forms that may be necessary. We are committed to offering our guests a reliable timetable so that your service will end at the scheduled time. If you arrive fifteen minutes or more late, we may have to reschedule your appointment, or shorten the appointment as a courtesy to our next guest.

Prices and Rates

Prices for all Salon and Spa services are subject to change at any time and without notice. This is because we refuse to compromise on quality. We’re confident that you’ll agree that your Uptown Experience should never be sacrificed. If you have any questions about our prices and rates for services, please consult a front desk associate.

Cancellations

We kindly request a twenty-four hour notice of cancellation. Reservations cancelled without the benefit of a twenty-four hour notice will incur a fifty percent charge for those services cancelled. No-show reservations will be charged one hundred percent of the cost of services booked. We accept MasterCard, Visa, and gift certificates to reserve appointments. Charges will be made on credit cards or deducted from gift certificates that were used to hold reservations.

Gift Certificates

Gift certificates may be purchase in any denomination. They may be redeemed for services or product. They are transferable. No refunds can be given. Uptown is not responsible for lost gift certificates.

Special Considerations

For your comfort, robes, slippers, and color smocks are provided during your visit. Special attention to your privacy, comfort, and relaxation are observed with professional draping procedures during all body treatments and massage.

Please refrain from wearing perfumes or colognes, as they may interfere with the organic essential oils we customize for your spa services.

It is best to refrain from shaving legs twenty-four hours prior to most body services and pedicures.
Please leave jewelry and valuables at home. Uptown cannot be responsible for left items.

We offer our guests a chance to relax and escape for a while in a quiet atmosphere. Please enjoy quiet conversation and refrain from cell phone usage.

Children

For the safety and consideration of our guests and employees, only those receiving services will be permitted in the service area. For the safety of children under 12 years of age who are not receiving hair services, adult supervision is required in the main reception area.

Due to numerous safety and liability concerns, children, including infants and toddlers, are not permitted in the hair, nail or spa areas.

Spa services are not available for anyone under the age of 16. Anyone age 16 or 17 receiving a spa service must be accompanied by a parent/guardian in the treatment room for the entire service.

We Work As A Team

We are pleased to offer a variety of hours and talent. If your technician is unavailable or you would enjoy a fresh point of view, feel free to schedule with any team member for your services.

Payment

We accept cash, checks, MasterCard, and Visa. Tip with cash or check only.
Returned check fee is $25.

 

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